Returning Equipment:
When we have deemed a return is necessary, you will be provided  a Return Merchandise Authorization (RMA) number which must be clearly written on the outside of your package (s)/crate being returned. All returns must be made within 30 days of the original purchase date. All returns subject to a 25% restocking fee.  It shall be the customers responsibility to ensure that all returns are properly packaged and insured against damages while in transit to us. Customer is responsible for paying all freight costs related to returns. All returns must be complete and shall include any accessories, parts or other items that were originally shipped with the item (s). The customer also assumes responsibility for additional damages or lost, missing items caused by improper crating/packing. We reserve the right to deduct any refundable amount (s) due to the customer if after inspection of the returned goods we discover additional damage because of failure to properly package/crate the return.
(THERE ARE NO REFUNDS OR RETURNS FOR GLASS, OR GAME KITS)
All legal proceedings that arise shall be limited to the jurisdiction of the state of Arizona.

 

Return & Refund Policy:

We attempt at all times to deliver only quality items free from defects in material and workmanship and believe that you will be pleased with the products you purchase from Azslot.com. However, since E-commerce is not perfect there may be rare occasions for an exchange or return of an item or part. In these instances the following procedures and guidelines must be followed by the purchaser:

1. Used and refurbished item sales are final and cannot be returned or refunded.
2. New product sales may be returned for an equal exchange of another item or part but may be subject to a 20% restocking fee.
3. Eproms and electrical parts are sold "As Is" and not returnable for exchange or refund since Azslot.com cannot be certain these items will be installed correctly.
4. Refunds and exchanges must be completed within 30 days from the date of purchase, and are subject to all our return/refund provisions & penalties..
5. To initiate a return or exchange you must contact Azslot.com by calling (602) THE SLOT or email us at. Do not send anything to us prior to getting our specific return instructions and issuing you an RMA # that must be clearly visable on all returned shipments.
6. All shipping costs including the initial shipping charges and or the return shipping charges are the sole responsibility and will be paid by the customer, and no refunds will be made on any shipping costs or portion of any order as it relates to any shipping fees or shipping costs.
7.  All returns in excess of $100 must be shipped insured for full value against damages. The cost of reshipping any item to you in the event of a merchandise exchange is also your responsibility. Azslot.com will not pay for any shipping charges whatsoever. (Few exceptions may apply) 
8. Items returned for either exchange or refund must be in their original condition and shipped back in their original packaging to be acceptable for exchange. Credits and refunds are issued only after returns are received and inspected by us and are in saleable condition. In the event an item is returned used or, because of it's returned condition, must be repackaged for resale, a 25% restocking fee will be charged in addition to the  20% mandatory restocking fees assessed for all returns that are made. In the event the returned item is no longer in saleable condition, the item(s) will be returned to you and no credit or exchange will be permitted unless you have informed the delivery company of delivery damages on the original arrival to you.
9. Note: All special orders will be charged a 50% non refundable deposit before any custom work order can begin.
10. Once a returned item is received, we will issue a credit back to the buyer's credit card or an exchange made in accordance with our terms stated above.

Damaged Items:

 It is the customer's sole responsibility to inspect all shipments when they are being delivered. Report any damages to us immediately! Report shipping related damage directly to the shipping or freight company and also notify us so theres no delay. Notification of damages must be made to us within 5 days of receipt of damaged goods, and customers are responsible for notifying the delivery company of shipping damage . Keep all shipping materials as they will be needed to show to the shipping company. It is very important that you notify us immediately of any damages so we can properly advise you. To speed the damaged goods claim process you can optionally email us with pictures showing the damages found. Upon receipt of the pictures we will arrange for a replacement to be shipped and we will advise what to do with the damaged item.