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Inspection of
Your Shipment:
We have made every effort possible to ensure your order was processed to our
highest level of quality standards. In the unlikely event that an error or
damage has occurred during shipment, the following procedure must be followed by
the customer:
Physical damage and or loss incurred in transit is the responsibility of the
shipping company. You must notify us immediately in order for a claim to filed
on your behalf. Once a shipment leaves our facility. Only the Carrier/Shipping
company can issue a credit for a damaged goods claim. You should retain all
merchandise including any packing/shipping materials for inspection (if needed)
by the shipping carrier. The shipper /carrier may also require the receipt of
merchandise in order to process your claim and issue any reimbursement.
Coverage:
All of our products and gaming devices and equipment are warranted to be
free from defects in both materials and workmanship for a period of six
(6) months from date of purchase. Should any item/part of this shipment
be defective, it will be repaired or replaced, at our option, free of
charge for a period of six (6) months from your original purchase date
with the exception of all video monitors and touch screens are under
warranty for a period of ninety days (90). THE CUSTOMER IS RESPONSIBLE
FOR PAYING ALL RETURNED SHIPPING COSTS. We will not charge the customer
for necessary replacement parts or for our labor hours during this
warranty period. The customer is responsible for providing acceptable
proof of purchase such as a copy of the bill of sale, canceled check or
Paypal transaction ID#. If requested, proof of purchase must be
submitted to. in order to obtain the benefits of this warranty. We have
the right to either repair or replace the part (s) with alternative
manufactured part (s) or using alternative methods including, but not
limited to casino used part (s) necessary to restore the proper
operational function to the defective item (s). All warranted items,
parts used in repairing or replacing the equipment will be warranted for
90 days from the date the equipment is returned to you or for the
remainder of the original warranty period, whichever is longer. This
warranty is not assignable or transferable. Warranty Claims may not be
accepted without proof of purchase.
We WILL NOT BE RESPONSIBLE FOR ANY OTHER WARRANTIES EXPRESSED OR
IMPLIED, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. We WILL NOT BE RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES, INCLUDING TRAVEL EXPENSE, TELEPHONE CHARGES, LOSS OF REVENUE,
LOSS OF TIME, INCONVENIENCE, LOSS OF USE OF THE EQUIPMENT, AND DAMAGE
CAUSED BY THIS EQUIPMENT AND ITS FAILURE TO FUNCTION PROPERLY. THIS
WARRANTY SETS FORTH ALL RESPONSIBILITIES REGARDING YOUR GAMING EQUIPMENT
PURCHASE.
Exceptions to Coverage:
(a) Equipment
discovered damaged as a result of incorrect installation, intentional
abuse, misuse, misapplication, improper maintenance, neglect,
alteration, or in the accidental state of casualties caused by
accidental fire, flood, freezing, environmental factors or any other
acts of God or natural disasters.
(b) The gaming
device/equipment is found altered or an unauthorized repair performed.
(c) Florescent
Lights, Light Bulbs, Dotmation Displays, Lamps & Fuses are NOT covered
under this policy
In Addition: ALL EPROM (Chip) sales are considered final with the only
exception being an error made by us , IE: Wrong chips sent (Different
than what was ordered) ETC:
Obtaining
Warranty Service:
If you feel that Warranty service is needed, request a Return Merchandise Authorization number ( RMA ) We will
then provide you specific return instructions and the return address to
ship the defective item (s) back. We will ask you to provide proof of
your purchase and if applicable a machine serial#. Please include a
brief description that explains the problems/symptoms you are having. We
will repair or replace any part (s) found to be defective and ship it
back to you (prepaid).
Returns/Refund Policies:
We ship only quality items free of defects.
All used slot machine sales are considered final and cannot be
refunded or returned. The exchange of any part(s) or item(s) may be
allowed however the customer must follow our return procedures and
Guidelines exactly.
1. Used and Refurbished items are final and can not be returned or
refunded.
2. New product (Parts) sales may be returned for an equal exchange
of another item or parts may be subject to a 20% restocking fee.
3. E-proms and electrical parts are sold “As Is” and not returnable
for exchange or refunds as we can not be certain these items will be
installed correctly.
4. All Refunds and exchanges must be completed within 30 days from
the date of purchase, and are subject to all of our return/ refund
provisions and penalties listed herein.
5. To initiate a return or exchange you must contact us by calling
928-565-slot. Do Not return or send anything back to us prior to
contacting us and obtaining a RMA# and specific return instructions.
6. All shipping cost and return shipping charges are paid by the
customer and no refunds will be made on any shipping cost or
portions of any order as it is related to any shipping fees or
shipping costs.
7. All returns in the excess of $100.00 must be shipped and insured
for the full value against damages. The costs of reshipping any item
to you in the event of the merchandise exchange is also your
responsibility. We will not pay for any shipping charges what so
ever. (Few exceptions may apply).
8. Items retuned for either exchange or refund must be in there
original condition and shipped back in there original packaging to
be acceptable for exchange. Credits and refunds are issued only
after return is received and inspected by us and are in sellable
condition. In the event the item is returned used or, because of its
returned condition, must be repackaged for resale, a 25% restocking
fee will be charged in the event the return item is no longer in
saleable condition, the item (s) will be returned to you and no
credit or exchange will be permitted unless you informed the deliver
company of delivery damages on the original arrival.
9. Note: all special orders will be charged a 50% nonrefundable
deposit will be made before any custom order can begin.
10. Once a return item is received, we will credit back to the
buyers credit card or an exchange made in accordance with our term
stated above.
11. If customer refuses shipment on slot machine, customer is
responsible for shipping cost and a 25% restocking fee on the slot
machine.
Damaged Items:
It is the customers responsibility to inspect all shipments when
being delivered Report any damages to us immediately! Report
shipping related damage directly to the shipping or Freight Company
and also notify us so there is no delays. Notification of damages
must be made to us within 5 days of receipt of damage goods, And
customer is responsible for notifying the delivery company of
shipping damages. Keep all shipping materials as they will be needed
to show the shipping company. It is very important that you notify
us immediately of any damages so we can properly advise you. To
speed the damage goods claim process you can e-mail us with pictures
showing the damages found to upon receipt of the pictures we will
arrange for a replacement to be shipped and we will advise you what
to do with the damage item.
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